Legal

Refund Policy

Last updated: {{LAST_UPDATED}}

What is covered

The guarantee applies to every product we sell: both front-end plans and any optional add-on you accepted after your first purchase. Each is covered for 60 days from its own purchase date.

How to request a refund

You can do it either way, whichever you prefer:

1. Through Digistore24 — since Digistore24 processed your payment, you can request the refund directly with them using your order ID and the email you used at checkout, through their buyer support portal.
2. Through us — email {{SUPPORT_EMAIL}} from the address you used at checkout, with your order ID and the word "refund". We will forward it for processing and confirm back to you.

How long it takes

Refunds are processed by Digistore24 back to your original payment method. Once approved, the money is typically returned within a few business days, though the exact timing depends on your bank or card issuer.

Your statutory rights

This guarantee is offered in addition to any statutory right of withdrawal you may have under consumer law. It does not limit or replace those rights, which are handled by Digistore24 as reseller under the terms shown at checkout.

Fair use

The guarantee is offered in good faith so you can try the system without risk. We reserve the right to decline repeated refund requests from the same customer where there is clear evidence of abuse.

Need help before refunding?

If something isn't working or you can't access what you bought, please write to us first at {{SUPPORT_EMAIL}}. Most problems are an email that landed in spam, and we can usually fix it within a few minutes.