Help Center
How can we help?
Most questions are answered below. If yours isn't, write to us and a real person will reply.
I can't access my purchase
Didn't get the email, or the link isn't working.
Refunds & guarantee
How the 60-day guarantee works.
Billing & invoices
Charges on your statement and receipts.
Access
It's sent right after your payment is confirmed, but it can take a few minutes. First check your spam and promotions folders and search for "Cadence". If it still isn't there after 15 minutes, email us at {{SUPPORT_EMAIL}} from the address you used at checkout and we'll resend it immediately.
Yes. Your access works in any browser on any device — phone, tablet or computer. Keep the email with your access details and you can open it wherever you are.
No. Everything opens in your browser, and the templates can be printed or pasted into whatever tool you already use. Cadence is deliberately app-agnostic.
Both front-end plans include lifetime access to what you bought, and the Complete plan also includes free updates. Optional add-ons purchased in the funnel are yours to keep on the same terms.
Refunds & guarantee
You have 60 days from your purchase date to request a full refund, for any reason, without explaining yourself. It covers every product we sell, including any add-on you accepted after your first purchase. Full details in our Refund Policy.
Either request it directly through Digistore24 using your order ID and checkout email, or simply email us at {{SUPPORT_EMAIL}} with your order ID and we'll take care of it. If something just isn't working, tell us first — it's often a five-minute fix.
It's in the order confirmation email from Digistore24 and on your invoice. You can also look up your orders in the Digistore24 customer portal by signing in with the email you used at checkout.
Billing
The charge appears via Digistore24, which is our authorized reseller and processes all payments. If you see a Digistore24 charge you don't recognize, it's most likely this purchase — contact us and we'll identify it for you before anything escalates.
No. Every product we sell is a one-time payment. There is no subscription and nothing renews automatically. If you accepted an optional add-on after your purchase, that was also a single charge, stated in text before you confirmed.
Yes. Invoices are issued by Digistore24 and available as PDF downloads in their customer portal — sign in with the email you used at checkout.
Still need a hand?
Email us and a real person will get back to you. Include the email address you used at checkout and your order ID if you have it — it helps us find you faster.
{{SUPPORT_EMAIL}}We answer Monday to Friday, usually within one business day.